Terms of Service

1. Acceptance of Terms

By accessing our website or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

These terms apply to all visitors, users, and others who access or use our services. We reserve the right to update or modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Description of Services

Straits Ember provides coffee business consulting services, including kopitiam modernization consulting, regional bean curation, and equipment planning services. Our services are designed to support Malaysian coffee businesses through guidance, sourcing assistance, and professional advice.

The specific scope, deliverables, and terms of each service engagement will be outlined in separate service agreements or proposals. These Terms of Service govern your general use of our website and initial interactions with our business.

3. Acceptable Use Policy

Permitted Uses

You may use our services for legitimate business purposes related to coffee industry consultation and support. This includes browsing our website for information, contacting us for inquiries, requesting consultations, and engaging with our content in a respectful and lawful manner.

Prohibited Activities

You agree not to engage in any of the following prohibited activities:

4. Account and Access

Contact and Communication

While we do not currently require user accounts to access our website, when you contact us or request services, you are responsible for providing accurate and complete information. You agree to keep any contact information you provide up to date.

Access Requirements

To use certain features of our services, you may need to be at least 18 years of age and have the legal capacity to enter into binding agreements. By using our services, you represent and warrant that you meet these requirements.

Service Termination

We reserve the right to refuse service, terminate access, or remove content at our sole discretion, particularly if we believe you have violated these Terms of Service or engaged in conduct that we deem inappropriate or harmful.

5. Service Availability and Modifications

Website Uptime

While we strive to keep our website accessible at all times, we do not guarantee uninterrupted availability. Our services may be temporarily unavailable due to maintenance, updates, technical issues, or circumstances beyond our control. We are not liable for any inconvenience or loss resulting from service interruptions.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice. This includes changing the features available, pricing structures, or service offerings. We will make reasonable efforts to notify users of significant changes.

Geographic Limitations

Our primary service area is Malaysia, particularly the Kuala Lumpur region. While our website is accessible globally, certain services may only be available to businesses operating in Malaysia or specific geographic areas. We reserve the right to limit service availability based on location.

6. Consultation and Professional Services

Service Engagement

Our consultation services are provided based on individual service agreements. Each engagement will have its own terms, scope of work, deliverables, timeline, and pricing. These service-specific agreements supplement these general Terms of Service.

Professional Advice

The guidance and recommendations we provide are based on our professional experience and knowledge of the coffee industry. However, every business situation is unique, and our advice should be considered as professional guidance rather than guaranteed outcomes. You are responsible for making your own business decisions.

No Guarantees

While we work diligently to provide valuable insights and support, we cannot guarantee specific business results, revenue increases, or success metrics. The implementation and success of our recommendations depend on many factors beyond our control.

7. Fees and Payment

Service fees will be outlined in individual service agreements or proposals. All fees are in USD unless otherwise specified. Payment terms, methods, and schedules will be detailed in your service agreement.

Fees are subject to change, and we reserve the right to modify our pricing at any time. However, any price changes will not affect services already under contract or agreements already in place.

Refund policies, if applicable, will be outlined in individual service agreements. Unless otherwise specified, fees paid for completed services are non-refundable.

8. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Straits Ember or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or business evaluation purposes. This license does not include the right to copy, modify, or distribute our content.

Client Materials

When you engage our services, ownership of any deliverables, reports, or materials we create specifically for you will be addressed in your service agreement. Generally, you will receive usage rights to materials created for your business.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. Please review our Privacy Policy to understand our practices.

By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

10. User Conduct and Responsibilities

You are responsible for all activities that occur under your use of our services. You agree to use our services in compliance with all applicable laws and regulations, and in a manner that does not infringe upon the rights of others or restrict their use of our services.

You agree to indemnify and hold Straits Ember harmless from any claims, damages, or expenses arising from your violation of these Terms of Service or your use of our services.

11. Disclaimers

12. Limitation of Liability

To the fullest extent permitted by law, Straits Ember shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of or inability to use our services.

Our total liability to you for any claims arising from these Terms of Service or your use of our services shall not exceed the amount you have paid us for services in the twelve months preceding the claim.

13. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Before pursuing formal legal action, we encourage you to contact us to seek an amicable resolution to any disputes.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: